A Civil Action: How Sensible Systems Improved a Law Firm’s IT Landscape

When a law firm in Denver sought a new technology partner to manage and monitor its systems after losing faith in its former IT support firm, it chose Sensible Systems because of their experience, professionalism, and affordability.

For more than 20 years, Anderson Hemmat have fought for those injured in car accidents and in other personal injury cases. The litigation experts specialize in removing the stress and confusion their clients often suffer as a result of such unfortunate events.

When the Denver-based law practice found its outsourced IT services lacking, it decided to cease and desist its relationship with its former technology support partner.

We were getting completely ripped off. I think this company was either creating problems, or not fixing something that needed repair knowing it would bunk again in a week so they could bloat their hourly charges,” explained Tom Dean, Network Administrator, Anderson Hemmat . “We use a software suite called Amicus Attorney and they were supposed to be a certified Amicus partner. Well, our Amicus software was all jacked up because these guys didn’t archive things properly which led to a ton of problems they should have addressed but didn’t.”

The firm subsequently interviewed several managed service providers before choosing Sensible Systems because of their years of experience, breadth of expertise, and its affordable billing options.

What ultimately sold us on Sensible Systems was David Ferris’s [Owner and President] flexibility. David came up with custom support packages that are affordable for us,” he said. “When IT systems are set up properly and run properly, there’s not much maintenance that’s required. If I can’t figure something out or if I’m too busy, he’s a terrific high-level IT person to call on.”

The situation: After losing confidence in its outsourced IT partner, a law firm wanted to expand its network and services, and repair its failing server hardware.

Anderson Hemmat were running VMware ESXi technology on an HP ProLiant ML350p server. There were also four virtual servers comprising a Windows Server 2012 domain controller, an Exchange 2013 server, an application server and a remote desktop services server. A physical QNAP server for network-attached storage was also deployed to support the firm’s Veeam backup solution.

Sensible Systems is very responsive. I have run into a couple of emergencies and had to call on them before pulling the trigger and trying to fix it,” he said. “He and his team are very easy to work with and help us get things done quickly.”

The Sensible Systems solution: Replace a Cisco ASA 5505 security appliance with a SonicWall NSA 220 UDP to allow remote connectivity, improved the firm’s reporting and security capabilities.

David and his team definitely go above and beyond to help us when we need it,” Dean added. “They’re knowledgeable and we’ve built an excellent working relationship together.”

I know of companies that don’t have in-house IT support and when IT goes down, it stops their offices. When that happens, response time for help is the No. 1 priority. David and his team’s responsiveness, flexibility, and affordability are outstanding. They do business the right way. It’s as simple as that.”

Since 2000, Sensible Systems has specialized in providing complete, personalized networking and managed IT support solutions for professional services firms, small manufacturing companies, nonprofit organizations and healthcare providers from Colorado Springs to Boulder. Need a reliable, trustworthy technology partner? Talk to us. Call us now at (877) 773-6797 or email us directly at {email}.

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