Nowadays, we are overwhelmed with ways of communicating like social media, texting, and video calls. It’s no surprise that the good old fashion telephone is becoming obsolete. The truth is that the new generation prefers the less interactive means of communicating like texting over talking on the phone. But when it comes to life at the office, where you can find a land line on every desk, trends seem to differ. Studies found the following:
83% of office workers are issued desk phone
Despite mobile devices, 65% of them still use their desk phone for business calls.
The remaining 30% are the younger generation of workers that prefer to use their mobile devices over the office landline.
In a recent study done by TollFreeForwarding.com, researchers found that if people between the ages of 25 and 34 are given to option to phone, meet face-to-face, text, or email, only 6.5% chose phone. That same study was done with 16-24-year olds and 72% said they are actually scared to use the phone. Not surprisingly when researchers asked people over 55, 35% said they do not like using the phone.
However, researchers found that over 91% of office workers said that phone calls are still an important part of business communication. Therefore, businesses must leverage a more innovative method of phone communication, such as VoIP services – wherein employees of all ages will enjoy features, such as:
The ability to make calls from a smartphone, desktop, or tablet as long as there’s an Internet connection.
A multitude of capabilities, like desk-to-desk calling and automated attendant, to stay connected at all times.
Lower costs as long-distance fees are eliminated, which means your phone bill gets cut in half almost immediately.
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