A Great IT Management Solution for Small Business

For ten years, Sensible Systems has specialized in providing enterprise-class network support to customers with small-company IT budgets. Sensible Systems has developed a unique support delivery system that includes a low-overhead but tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a Help Desk service model that maximizes responsiveness and ensures follow-through, and a company culture focused on solving technical problems in the shortest time and with the least cost to customers. All this has helped make Sensible Systems one of the fastest growing local, independent network support firms in Colorado.

Small businesses with fewer than 100 network users have traditionally been underserved by IT support firms. Many small companies allow themselves to become overly dependent on individual freelance consultants or small consulting organizations that lack the bandwidth or comprehensive skill sets to respond promptly or effectively to technical emergencies. Other small businesses turn to mass-market service providers staffed with technicians trained to offer by-the-numbers solutions to common problems but who lack the experience and versatility to deal with the diversity of environments and absence of standardization typical of small business information networks. In both cases, when tough problems crop up, technical support fees skyrocket while worker productivity plummets.

Sensible Systems recognizes that network security, dependability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to invest heavily in computer technology, large in-house support staffs, or super-sized IT outsourcing contracts.

Work with Solution Providers, Not Product Resellers

Small businesses require guidance and education to navigate through the increasingly complex maze of technology options available for accelerating business growth and improving productivity. They do not need an IT consultant or firm who is trying to sell them a product. Sensible Systems avoids conflicts of interest by selling only services, not hardware and software products. This allows us to align technical expertise with the best interests of clients. IT consulting combined with product selling can lead to a situation where the proposed solution may not be the optimal one because it is built around a predetermined technology rather than being based on the genuine needs of a small business.

Working with Sensible Systems allows your small business to:

Avoid Dependence on Individual Freelance Consultants: For IT support, small businesses often rely excessively on freelance consultants. Although freelance consultants carry less overhead than full-service support organizations and can afford to charge nominally smaller fees, they are often stretched too thin to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of backup may force your business to wait for help during an emergency. As your small business grows, network downtime or problems with critical applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. In addition, when freelance consultants encounter unfamiliar problems, their lack of an experienced engineering team to fall back on for advice forces them to learn on the job while you end up footing the bill for their ongoing education.

Have Access to Expertise in Complex IT Solutions: Many small service organizations or freelance consultants who cater to small businesses may excel at providing a limited set of solutions but lack the experience and depth to deal cost-effectively with complex IT infrastructures with multiple platforms and technology vendors. Sensible Systems’ experience with global companies can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in many technical areas, and achieving a high level of stability, reliability, and security requires enterprise-proven best practices.

Build a Solid Foundation for Reliable Growth: Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper foundation, an accumulation of Band-Aid fixes often gets piled on top of a weak foundation. As a business grows, stability and scalability issues can hinder the success of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade cost-effectively to an IT infrastructure that will provide the solid basis to meet critical business needs and facilitate future growth.