Sensible Systems, LLC - Unified Communications

Solution Highlights

Microsoft Unified Communications provides improved instant messaging, telephony, conferencing, voice mail, and presence capabilities. UC is provided by Microsoft Exchange and Microsoft Office Communications Server, deployed in-house, as an externally hosted solution or as a combination of the two approaches, depending on your company’s needs.

Messaging: Microsoft Exchange Server is the industry leader in e-mail messaging, calendaring, contact management, and software-powered voice mail. It gives you higher reliability and performance while it helps protect your communications and delights your users with greater business mobility.
Voice Mail: Microsoft Exchange Server can also save costs over traditional voice mail systems by consolidating e-mail and voice mail onto one inbox, giving users flexibility to access their voice mail with a telephone, computer, or mobile device.
Telephony: Microsoft Office Communications Server provides a scalable Voice-over Internet Protocol (VoIP) solution that allows users to place, receive, forward, or delegate calls right from their PC, desk phone, or mobile phone. Users can also integrate with many existing enterprise phone systems.
Instant Messaging and Presence: Microsoft Office Communications Server allows you to contact people based on their presence (which provides up-to-date availability information). Then click to communicate with secure instant messaging, with a phone call or video conferencing session, or to provide desktop sharing. You can also get IM and presence information from Office Communications Online without the integration into your enterprise phone system.
Unified Conferencing: Microsoft Office Communications Server allows you to quickly set up audio, video, and Web conferencing in addition to desktop sharing from a single, easy to use interface. A lot of this functionality is also available in the cloud through Microsoft Office Live Meeting.

Collaborate More Effectively With Unified Communications

Unified communications (UC) is the integration of real-time communication services like instant messaging (IM or chat), presence information, telephony (including SIP and IP telephony), video conferencing, call control and speech recognition with non-real-time communication services like unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender’s presence information shows they are online and currently accepting calls, a response can be sent immediately through an instant message, phone call or a video call.

Sensible Systems can help you understand which UC technologies make the most sense for you today. And we’ll make sure you purchase the right technologies in the future so you don’t get shut out of the exciting, productivity-enhancing features that UC provides.

It’s one thing to purchase and implement a new set of technologies, but it’s quite another to make sure your work force is using the new technology effectively. Sensible Systems can show you how to get the most value from your new UC solution. Once employees understand how to interpret presence information while reading emails, working with Outlook and SharePoint, or using the Microsoft Communicator application they will find that less time is spent waiting for responses from people that are unavailable. They can move on to working with people that are available and be instantly alerted when the others are ready to interact. Integration with Microsoft Outlook’s calendar means that everyone will automatically know you are in a meeting or on vacation. Integration with the desktop means they will know when you haven’t been using your computer for several minutes and therefore you may be out of your office for a while.

Call Today!
Contact us today to arrange for a FREE assessment of your current IT environment or to get more information about how Unified Communications can benefit you. Please call (877) 773-6797, ext 101 or send an email to info@sensiblesystems.com.